Contact Us

Got a question about how we compare New York casino bonuses, spotted something out of date, or want to flag a change to a welcome offer before we do? This page is the quickest way to reach the team behind Online Casinos in New York.

How to reach us

The best way to contact us is by email at [email protected]. We read every message and typically reply within 48 hours. When writing in, it helps to include the specific casino, page or offer you're asking about so we can point you to the right person straight away.

What we can help with

• Questions about how bonus terms, wagering requirements or payout timelines are presented on our reviews
• Corrections — if an offer, rating or piece of information on a page looks out of date
• General feedback on the site, our comparisons, or how we've ranked a particular operator
• Media or partnership enquiries relating to the site's content

We're not able to process deposits, withdrawals, account verification or customer disputes on behalf of any casino listed on this site. Those requests need to go directly to the operator's own support team — usually through their live chat or the contact details on their site.

Reporting a bonus or offer that's changed

Casino promotions move fast. Welcome bonuses, deposit match percentages and free spin allowances get revised by operators without much notice, and wagering requirements can differ from what's shown on a review at the time you sign up. If you've noticed an offer on this site — such as a deposit match figure or free spins count on any of the casinos we cover — no longer matches what the operator is actually running, let us know and we'll check it against the operator's current terms.

Before you get in touch about a specific offer

A few things are worth checking first, since they cover most of the questions we receive:

• Bonus percentages and free spin amounts always come with wagering (playthrough) requirements, minimum deposits, and expiry windows set by the operator — these should be confirmed on the casino's own site before you deposit
• Eligibility for any welcome offer requires being 21 or older and located in a jurisdiction where the operator can legally accept you as a player
• New York does not currently regulate online casino gaming the way it regulates online sports betting, so eligibility and legal standing vary by operator and by where you're physically located when you play

For more on how we weigh these factors when ranking sites, see our About Us page, and for the site's full terms of use see our Terms and Conditions.

If gambling has stopped feeling like entertainment

If you or someone you know is struggling to keep gambling under control, help is available around the clock. Call the National Council on Problem Gambling at 1-800-GAMBLER, or in New York, contact the HOPEline at 1-877-8-HOPENY. Our Responsible Gambling page has more tools, including how to set deposit limits and self-exclude with individual operators.

A quick note on age and eligibility

This site and the operators reviewed on it are intended for adults aged 21 and over. Nothing on Online Casinos in New York should be read as an offer of legal online casino gaming in New York where that isn't currently permitted — always check an operator's own licensing and location restrictions before creating an account.